Workflow Associate

Banking Professional Ranchi, Jharkhand, India

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Summary

Workflow Specialist
Tata Consultancy Services | Kolkata, West Bengal, India
January 2024 September 2024

Performed quality checking and analysis for key financial processes.
Experienced in suspense balancing and financial reconciliation.
Acted as Subject Matter Expert (SME) to support internal team and client queries.
Developed a semi-automated Excel model to streamline the suspense account reconciliation process.
Reduced reconciliation time by 30% through formula optimization and conditional formatting.
Collaborated with internal QA team to ensure accuracy and compliance with financial standards.
Assisted clients by identifying their financial needs, conducting research, and providing solutions.
Prepared and managed tax sheets for bank accounts and sending that tax sheets to the Authorized people.
Process Associate
Tata Consultancy Services | Kolkata, West Bengal, India
January 2023 January 2024

Executed a variety of banking transactions including fixed deposits, withdrawals, transfers, and inter-branch payments.
Processed invoices accurately and efficiently.
Opened and closed multiple types of customer accounts, ensuring compliance with internal standards.

Expectations

Opportunities to Apply and Expand My Skills.
Professional Growth and Skill Development.
Collaborative and Supportive Work Culture.
Clear Role Expectations & Performance Feedback.
Job Stability and Ethical Work Environment.