VP Customer Success

Summary

CUSTOMER SUCCESS LEADER GENERAL MANAGER
Multiple Industries Software as a Service (SaaS) Communications Platform as a Service (CPaaS)
Looking for a leadership role where my experience in Customer Success leadership and general management can be utilized to help grow that business.
Business transformation leader with a passion for leading and mentoring top performing B2B Customer Success teams that support customer requirements through best practices to achieve desired outcomes. As a servant leader, partners with teams to reach and exceed customer and employee expectations. Highly effective at creating strong long-term business relationships with the stakeholders, employees, customers, and investors.

Expectations

Looking for a leadership role where my experience in Customer Success leadership and general management can be utilized to help grow that business..

Employment Preferences

Experience

Skills

• Customer Success
• Post Sales Account Management
• Leadership
• Team Builder
• Professional Services
• Startups
• Customer
• Satisfaction
• NPS
• NRR
• CAC
• Churn
• LTV
• P&L
• Strategic Planning
• Product Management