UX Designer

Web/UI/UX/Product Design Atlanta, Georgia, United States

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Summary

Data driven UX Designer and Researcher with 3 years of FinTech design experience and a background in Psychology, Cognitive Science, and Anthropology. Adaptable, proficient in problem solving, cross-functional communication, and organization.

Responsible for user experience of B2B and B2B2C payment software representing over $5B in annual processing

Dedicated UX designer for 6 development teams in the Payments domain - 3 SAFe® teams & 3 Scrumban teams

Led extensive user research and design effort to improve UX of legacy reconciliation web portal for 16,000+ customers resulting in increases in customer satisfaction from 21% to 69%, usability rating from 46 to 68, and net promoter score from -59 to +3

Used A/B testing data to increase take rate of new donation form feature by 0.9% resulting in revenue of over $2.1M

Regularly presented progress and results to wide group of internal stakeholders

Designed wireframes, prototypes, and high fidelity mockups

Performed heuristic evaluation, competitive analysis, defined task flows, user flows, and conducted usability testing

Used quantitative Mixpanel analytics and qualitative Fullstory user sessions to triangulate data to further analyze user behavior

Collaborated with software engineers and other product team members to ensure designs accurately implemented

Expectations

Looking for a team of highly collaborative UX Designers/UX Researchers. I would like to be part of team an outcome oriented team focused working and learning together.