University of South Florida, B.S. Information Technology. Extensive CRM and CX experience

Summary

I have 5+ years of providing top tier support to business customers across 4 startup platforms ranging from SaaS to E-commerce to mobile app services. My strongest skills are patience, empathy, and problem solving.
Throughout my tenure in the startup world, I've had the pleasure of gaining experience through the following:
- Managing accounts post sale, through onboarding, and into nurtured health and being the main point-of-contact for 35+ accounts as a CSM at EventGeek. I was also the go-to person for spearheading short-term and strategic projects for operations, sales, and business intelligence data.
- Managing our entire CRM, documenting and implementing support and operations processes, and overseeing a small team of support and operations agents at BlueLots. As an e-commerce platform, our teams were in constant support of our business customers.
- At PRIV, I served as a Client Service Specialist where I supported the hundreds of estheticians working as contractors for our mobile app and thousands of the customers that used our service.
- Similarly at Shyp, I provided support for hundreds of couriers across over 4 cities, aiding in support, logistics, and operations. I also was in contact with our customers on a daily basis solving complex shipping issues and proving timely resolutions.

Expectations

I'm looking for a company that is seeing successful growth, where work culture is a top priority, and where data drives decision making.

Employment Preferences
Expected Base Salary

**,000 USD / year

Academic Degree
Experience

Total Professional Experience

5 years
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Contacts

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