Trust & Safety Manager

Security & Investigations Professional Sicklerville, New Jersey, United States

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Summary

I'm a seasoned Trust and Safety specialist looking to land a leadership role in Trust and Safety. Some of my achievements in my Trust and Safety career are listed below:

Easily detected bad actors who engaged in account ban evasion which reduced time spent per investigation by 24% on average by creating a tool to aggregate data.

Spearheaded proactive fraud investigations to identify bad actors while participating in hiring and training new Trust & Safety team members.

Performed inbox quality reviews and mentored 9 international team members on best practices to decrease false positives/false negatives while doubling accounts reviewed in 4 months.

Collaborated with various teams to create Trust & Safety guidelines to generate revenue while protecting the platform.

Significantly reduced fraudulent accounts by 30% in one quarter by sourcing and implementing an identity verification tool.

Voluntarily co-managed overseas contractor team which includes hiring, training, performance management, increasing morale, and the promotion of two auditors to Senior Auditors which allowed the team to expand its reach with enforcement to ensure policies were being followed.

Investigated and acted as a final decision maker on high-level or hard-to- solve cases that the team escalated up to me on a frequent basis, often involving fraud rings, high earnings, and other ambiguous information the team may have been unsure how to handle.

Suggested and implemented an Identity Verification System that with the help of Artificial Intelligence (AI) verified the identity of the creators that we worked with and helped prevent bad actors from trying to create duplicate accounts or circumvent past account closures.