TPM

Technical Project / Program Management Fort Collins, Colorado, United States

Profile
Contacts

Summary

Quality Program Manager focused on enabling delivery of highest quality product thru simple practices including, clear definition of ready and done, expedient triage and mitigation of issues which impact customer most, actionable measurement to help prioritize and set expectations

Recent accomplishments
Issue Triage Process which reduces friction & increases transparency between Product/Engineering and Customer Success
Created operations performance dashboard providing transparency of product delivery speed and quality
Automated support insights process which reduces diagnosis inaccuracy resulting in lower warranty cost and faster issue resolution

Expectations

Seeking a career progression that takes advantage of experience and evolves professional growth.

my trajectory
--> technical support engineer to customer technical escalation management
--> data analyst to quality program manager to operational insights program manager

!! next role: technical program manager in a company where the product changes peoples lives.

I work hard and may not be an expert coming into the job but my drive and determination to learn and become the best at my job have been my biggest advantages.