Technical Writer

Technical Writing Satu Mare, Satu Mare, Romania

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Summary

Create knowledge base content and maintain up to date system handbooks, user manuals and guides for complex software systems, ensuring information accuracy and clarity.
Create process documentation/workflows, knowledge articles, and self-service guidance for Support Services.
Proof read and edit existing knowledge base content created by other specialists for clarity, consistency, and conciseness.
Review information and trends to ensure that the output of processes is achieving the desired results and that services are meeting agreed-upon service levels.
Bring inconsistencies and problems to the attention of management.
Create onboarding plan, materials and coach technical stakeholders to successfully adopt the content production strategy.
Developed and delivered training programs to ensure knowledge content writing standards were consistently met.
Collaborate with cross functional teams to ensure created content is valuable for all involved stakeholders.

Expectations

Let me help you so you can help me. I help by applying my skills in my day to day job, and you help me by providing constant feedback on the work I am doing so I know where I can improve.