Technical Support Specialist

Summary

A versatile professional with a total of 6 years experience in technical support, customer service, and retail roles. Proficient in troubleshooting software issues, using various tools like Salesforce, SQL, and Microsoft Excel. Adept at client de-escalation and mentorship, demonstrated by successfully guiding new team members and creating loyal customer relationships. Strong in enhancing product functionality through integrations and collaboration with cross-functional teams. Excels in customer-facing roles, showcasing exceptional service, language skills, and a track record of exceeding sales goals.

Expectations

Opportunities to use my technical skills and client management skills to provide technical support as well as opportunities for growth.

Employment Preferences

Expected Base Salary

**,000 USD

Expected Hourly Rate

** USD/hr

Experience

Skills

• Customer Service
• Client De-escalation
• Microsoft Excel
• Troubleshooting Software Issues
• Salesforce Ticketing
• SQL Skills
• Google Workplace
• G-Suite
• Azure
• 1 Login
• Okta
• REST API
• Jira