Technical Support Specialist

Summary

I like helping people by fixing problems. For more than fifteen years I've provided Tier 1/2 technical support for organizations with large, distributed customer bases, serving as a liaison between users and developers (I like to say I'm trilingual; I speak customer, engineer, and management). My biggest passion is self-solve/Tier-0 support like documentation, FAQs, or public knowledge bases. I've led successful initiatives to create and update self-solve opportunities and I'm convinced it's the future of customer success.

Expectations

I'm looking for a company with a cooperative culture, where managers want individuals to succeed and individuals want the company to succeed. I am looking for full-time remote work (I've been remote since 2009) and I would prefer a place where I can stay and grow until I become a--if not the--subject matter expert in my position.

Employment Preferences

Expected Base Salary

**,000 USD

Academic Degree

Experience

Skills

• Remote
• Communication
• Written Communication
• Mentoring
• Root Cause Analysis
• Data Management
• Microsoft Office Suite
• Windows
• XML
• Databases
• SQL
• REST
• JIRA
• Confluence
• Salesforce