Technical Support Specialist

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Summary

I bring a well-rounded background in web design, development, and quality assurance, with a proven ability to solve technical issues, communicate effectively, and support both users and teams. My experience spans from freelance web design - where I delivered responsive, user-friendly websites and maintained excellent client satisfaction - to QA testing, where I identified and documented bugs using tools like JIRA and Confluence to enhance product stability and usability.

In my most recent volunteer role, I troubleshot and improved a bilingual website, refined content, and optimized user experience; skills directly applicable to user support. Im confident navigating both front-end and back-end technologies, with hands-on knowledge of HTML, CSS, JavaScript, PHP, and REST APIs, and have worked with platforms like WordPress and Wix. My approach is always user-centered, combining technical expertise with a creative and solutions-oriented mindset.

Whether building assets from scratch, debugging under pressure, or documenting complex workflows in plain language, I bring consistency, attention to detail, and a genuine enthusiasm for helping users navigate and understand the systems they rely on.

Expectations

I'm looking for a position where I can apply and grow my technical and problem-solving skills while contributing to a team that's collaborative and user-focused. I enjoy working in environments where I can troubleshoot issues, support users directly, and continuously improve systems or processes. Ideally, Im looking for a role where theres room to learn new tools, take on challenges, and make a meaningful impact, whether that's through optimizing support workflows, improving documentation, or helping streamline digital platforms.