Technical support, incident management, marketing/sales, desktop level technical support

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Summary

Had 3 Years Experience in Cognizant technology solutions as system Engineer.
Expertise in Incident management.
Strong background in Technical Operations and customer relations.
Help desk and tech support: Hardware Assembly, Maintenance, Peripherals, Printers, Drivers
Operating System: Windows servers, XP, 7, 8, 10, MAC OS
Leadership and Operations: Customer Service-Oriented, Exceptional Verbal and written communication skills, software training and implementation, Efficient multi-tasker
Application support and troubleshooting basics
Batch Monitoring.
Database validation.
Installation and troubleshooting softwares.
Good Communication skills.
Awarded as best New Comer for receiving many customer appreciations.
Awarded as pillar of the month for the efficient performance
Awarded as Star Performer for meeting my monthly targets without any SLA breach.
Team topper and stack ranking topper
Voice and chat quality topper
Received appreciations from onsite and business analyst for my active participation during critical project periods.
Received customer delight appreciations through mails.

Expectations

New challenging and customer related technical support work, from where I can make lots of delightful customers to our company that can help in growth of the company as well as mine.I am very much expertise in dealing with with customer handling.