Technical Support Engineer

Tech Support Bellevue, Washington, United States

Profile
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Summary

I am a seasoned professional with 14+ years of technical support and customer service experience. Recognized for demonstrating a natural aptitude for efficiently troubleshooting and resolving complex issues, as well as for communicating key insights to drive product improvement and boosting end user satisfaction. Professional focal points include application support, team leadership, training coordination, data analysis, reporting, technology solutions, testing, and release verification. Delivering superior administration on the latter areas of expertise requires utilization of effective communication skills, analytical skills, as well as technical acumen, issue resolution, relationship management, and resource management to support efficiency and quality.

Most recently, I was a Platform Support Specialist III with Terminus. Under my leadership, I supported end users in getting started with and utilizing the Ad Experiences platform. I also efficiently reported system outages and validated updates to the engineering team. In addition, I liaised with senior leadership, end users, and cross-functional teams to ensure the companys end user support structure was continuously driving forward.

Colleagues describe me as a progressive, driven, detail-oriented, down-to-earth, technical and customer-focused expert who can be relied on to offer superior solutions that deliver high-quality results.

Expectations

I am looking to add value and enhance the customer experience for a growth oriented company and dynamic team. Prefer a remote position, but am open to hybrid. Seeking role with a collaborative team with effective communication and opportunities for growth.