Technical Support Engineer

Customer Success & Account Management Gainesville, Florida, United StatesUnited States America/New_York - EST / EDT
Summary

Worked with team of Support Engineers on rotating on-call shift to triage platform-critical issues.

Managed SAML configuration and cert rotations for over 100 enterprise level clients.

Maintained 100% CSAT over almost 2 years of service. White Glove support and soft skills tie it all together :)

Expectations

A team of folks who are passionate about giving world-class support on a technical level. A place where I will become a product expert and work between development, product, and account success.

Employment Preferences
Expected Base Salary

**,000 USD

Academic Degree
Experience

Total Professional Experience

5 years

Startup Experience

5 years

Big-Tech Companies

no experience

Enterprise Experience

5 years
Skills
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