Technical Support Engineer

Summary

6+ years resolving complex technical issues for SaaS web applications. Founding member of support organization for new hire onboarding application. Developed and ran training for SaaS start-up application. Reduced initial backlog of support cases by 66%. Leveraged Transact-SQL, SQL CRUD operations, log analysis using ELK and New Relic, Postman and Python scripting to troubleshoot and resolve complex technical issues.

Expectations

Technically challenging work, growth potential, transparency and good communication. Good work-life balance and culture of ownership and excellence.

Employment Preferences

Expected Base Salary

**,000 USD

Expected Total Compensation

**0,000 USD

Expected Hourly Rate

** USD/hr

Academic Degree

Experience

Skills

• SQL
• SQL Server
• MySQL
• REST API's
• Troubleshooting
• SaaS
• Technical Support