Technical support engineer

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Summary

Technical Support Engineer (Linux Admin) at Balasai Net Pvt Ltd:

1. Administering CentOS, Ubuntu, Debian, and other Linux distributions especially for load and bandwidth management.
2. Worked at NOC monitoring tools like Nagios for proactive issue identification and resolution of servers issues to ensuring 24x7 availability.
3. Utilized Nagios for server monitoring and MRTG for bandwidth monitoring, actively responding to system alerts.
4. Monitor services up time like http, Mysql, IMAP, POP, SMTP, FTP etc.
5. Skilled in DNS management, and network troubleshooting for seamless connectivity.
6. Used secure shell (SSH) for secure remote access, performed software updates and kernel updates.
7. Managed cPanel/WHM and Plesk panel, overseeing domains, hosting, and mailing services.
8. Proficient in using OTRS for upstream provider communication and Support Pal for efficient ticket tracking and resolution of customer issues.
9. Management of SMTP, POP, and Exim mail server software for reliable email services.
10. Set up and configured Apache and Nginx web servers, and monitor optimizing server performance.
11. FTP services, ensuring secure and efficient file transfer capabilities.
12. Daily reporting to the reporting authority.
13. Checking and debugging basic logs.
14. Firewalls and network protocol.