Technical Support Engineer
Summary
Technical Support: Troubleshoot hardware and software issues via phone, email, or in-person.
Installation and Configuration: Set up and configure desktop computers, laptops, printers, and peripherals.
System Maintenance: Perform regular maintenance, updates, and upgrades on desktop systems and software applications.
User Training: Educate users on proper software use and best practices to enhance productivity.
Documentation: Maintain records of support requests, resolutions, and inventory of hardware and software assets.
Network Connectivity: Assist with network issues, including troubleshooting connectivity problems.
Security Compliance: Ensure systems comply with company security policies, including antivirus updates and data protection measures.
Collaboration: Work closely with other IT staff to resolve complex issues and implement IT projects.
Customer Service: Provide exceptional customer service, ensuring user satisfaction and timely resolution of issues.
Inventory Management: Track and manage IT assets, including purchasing and replacing equipment as needed.
Expectations
I am eager to learn new things
Employment Preferences
Expected Base Salary
**0,000 INR
Expected Hourly Rate
*,*00 INR/hr
Academic Degree
Experience
Total Professional Experience
Startup Experience
Enterprise Experience
Skills
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