Technical Support Engineer

Tech Support New York City, New York, United States

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Summary

I was a Technical Support Engineer, L3 at Twilio, focusing on the Flex product. I had the 2nd highest ticket count over the previous year, 99% SLA, and never dipped below a 4.8/5 on my CSAT scores. I led teams, overhauled the onboarding process, and helped to clean up our internal docs. In other words, I was awesome.

Expectations

A steady paycheck, appropriate levels of support during the onboarding process, and the ability to grow and transition into other areas of technical expertise. I am trained and experienced in Full Stack Development, but have never been given the opportunity to work this role in a paid capacity. I can work in-person or remote, although remote is definitely my first choice.