Technical Support Engineer

Summary

A purposeful Technical Support Engineer with a proven record of leading high-performance teams and delivering exceptional customer experiences. I am an expert in resolving complex infrastructure, networking, and identity management challenges, and optimizing cloud environments for performance, security, and cost-effectiveness. Skilled in driving process improvements and mentoring team members.

I have equally demonstrated expertise handling escalations and triaging live-site incidents and platforms outages.

Expectations

I seek a challenging and fulfilling technical support role that offers opportunities for continuous learning and growth. I value a supportive work environment that promotes work-life balance, allowing me to excel in my professional responsibilities while maintaining a fulfilling personal life.
I am eager to contribute to a team that fosters open communication, collaboration, and a shared commitment to delivering exceptional customer support. I believe in the importance of diversity and creativity in problem-solving and look forward to working with colleagues who share these values.
Ultimately, I aspire to become a valuable asset to the team by providing timely and effective technical assistance, enhancing customer satisfaction, and contributing to the overall success of the organization.

Employment Preferences

Expected Base Salary

**,000 USD

Expected Hourly Rate

** USD/hr

Academic Degree

Experience

Skills

• Technical Skills Cloud Proficiency
• Expert In Designing
• Implementing
• Managing Cloud Infrastructure On Azure
• GCP
• AWS. Compute
• Expertise In Deploying
• Managing Virtual Machines
• Containers
• Docker
• Kubernetes
• Serverless Functions
• App Services
• OS
• Virtualization
• Windows
• Linux
• Hyper-V. Scripting
• Coding
• Proficient In Basic Scripting Skills
• PowerShell
• Bash
• Windows CMD
• JSON For Troubleshooting
• Automation. Networking
• Network Security
• Extensive Knowledge
• Virtual Networks
• Subnets
• Load Balancing
• VPN
• Firewalls
• NSG
• ACL
• DNS For Optimal Network Connectivity
• Security Control. Storage
• In-depth Understanding
• Storage Services
• Blob
• File
• Implementing High Availability
• Disaster Recovery Strategies. DevOps Practices
• Expertise In Implementing
• Managing CI
• CD Pipelines
• GIT
• Azure DevOps
• Identity
• Access
• IAM
• Strong Understanding
• IAM Tools
• Entra
• AD
• SSO
• PIM
• For Users
• Groups
• Devices Management. Compliance
• Industry Compliance Standards
• GDPR
• HIPAA
• SOC2
• Data Protection
• Encryption
• Key Management
• Data Loss Prevention
• DLP
• Problem-Solving Troubleshooting
• Proficient In Advanced Troubleshooting Techniques To Develop Solutions Tailored To Customer Needs. Performance Optimization
• Skilled In Identifying
• Resolving Performance Bottlenecks. Monitoring
• Logging
• d With Events Monitoring
• Log Analysis. ITIL Framework
• ITIL Processes For Incident Management
• Problem Management. Tools
• Proficiency In Using Ticketing Systems
• Incident Management Applications
• Remote Access Tools
• Monitoring Tools. 3. Customer Support Skills Communication
• Effective Communication
• Technical Information To Non-technical Customers. Documentation
• Reporting
• Clear
• Illustrative Documentation
• Incident Actions
• Processes. Strategic Thinking
• Business Requirements
• Translating Them Into Technical Solutions. Collaboration
• Proven Collaborative
• Team Synchronization Skills. Escalation Management
• Preemptive Insight
• Clear Understanding
• Escalation Procedures. Presentation Skills
• Certified
• d In Conceptualizing
• Communicating Complex Technicalities