Technical Support Engineer

Passively Looking

Cryptographic and Information Security Engineering Austin, Texas, United States

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Summary

Currently employed as a Product Support Engineer for an industry leading Packet Capture technology company. They specialize in Network visibility, monitoring and recording with promises of 100% Packet capture, Response and Root Cause Analysis, Data Breach Investigation etc. My responsibilities include troubleshooting capture logs and investigate issues related to software anomalies, Linux drivers, Hardware/Software RAID arrays, Firmware upgrades, investigate packet drops etc. Day to day activities include working with Linux/UNIX server deployments, Deep packet inspection using network monitoring software like SNORT, Wireshark, Tcpdump etc., writing scripts in Python to call APIs for Network packet analysis, managing knowledge base articles and communicate directly with customer regarding issues with Endace products. Actively participate in testing and integration of Fusion partner products for enhanced network data capture and monitoring. I'm currently preparing to take RHCSA examination in the coming month.

Expectations

I did my Master's degree in CS Networking and Telecom and have 3.5 yrs of experience working in Telecom industry. Most of my day to day activities include debugging issues related to network and data packets. I am open for a role which is highly challenging and requires problem solving skills at the highest level. I always push to find a logical solution/explanation to a problem given to me.