Technical Support Director

Summary

Grew small local staff of me and 1 TSE to a global organization dedicated to fast issue resolution and customer satisfaction. I did this through strategic staff placement in Asia and the UK. Planned, implemented and delivered strategic customer-focused projects through to successful completion while acting as a Tech Support Engineer when needed.

Expectations

Looking to help customers achieve their objectives and maximize the value of the Company I represent. I have led the customer success manager and technical support engineer teams while simultaneously engaging as an individual contributor at several SaaS companies. I enjoy the building of the department and oversee the expansion of the support infrastructure, including the customer portal, knowledge base, and case tracking systems. I enjoy collaborating with customer senior executives, operations, internal product management, and engineering teams on product usage, road maps, and escalation resolution and thrive in a Startup.

Employment Preferences

Expected Base Salary

**5,000 USD

Expected Hourly Rate

** USD/hr

Experience

Skills

• Customer Loyalty
• Customer Relationship Management
• Customer Advocate
• Customer Satisfaction
• Analytical Skills
• Presentation Skills
• Innovation
• Mentorship
• Leadership
• Onboarding
• Key Performance Indicator Improvement
• Threat
• Vulnerability Management
• Vulnerability Assessment
• DevSecOps
• Linux System Administration
• APIs
• PostgreSQL. T-SQL
• SQL
• Cloud Platforms
• Troubleshooting
• Project Management
• Conversational AI
• Continuous Integration
• CI