Technical Support Director
Summary
13 Years of Experience in a variety of roles: Customer Success, Program Management, Sytems Engineering, Unified Communications, Security Operations, Database Administration, Technical Support, & Consulting.
Previously worked for Amazon Web Services, Live Nation Entertainment, iVenture Solutions, BMC Software, Microsoft, CoreStack, Kinetica DB, and the University of Houston.
Highly skilled in Communication, Leadership, Business Strategy, Customer Relationships, Process Development, Program Management, and Supply Chain. MCSE Certified, MBA Educated, Certified in CISCO Meraki, Microsoft, & Amazon Technologies. Trained in ITIL, Lean Six Sigma, and Agile Scrum.
Expectations
A people-oriented position that provides front-end & back-end support and impact. A leadership role that provides coaching, mentorship, and direction for the team, and drives business outcomes and quality assurance in cross-functional and interdisciplinary verticals. The position should provide growth opportunities that lead to Senior Leadership, including Executive Service.
Employment Preferences
Expected Base Salary
**5,000 USD
Academic Degree
Experience
Total Professional Experience
Startup Experience
Big-Tech Companies
Enterprise Experience
Skills
- Python
- SQL
- Powershell
- Git
- Docker
- Kubernetes
- AWS
- Azure
- GCP
- Security
- Network
- Data Center
- Program Manager
- PM
- CSM
- Customer Success
- ADO
- AD
- Active Directory
- GPO
- Group Policy
- Unified Communication
- UC
- DC
- Remote
- Leadership
- SOC
- Security Operations Center
- SDLC
- GitHub
- Visual Studio
- R
- RStudio
- CISCO
- Meraki
- CCNA
- ITIL
- Agile Scrum
- PMP
- Lean Six Sigma
- Totango
- Salesforce
- HubSpot
- Development
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