Technical Support | Dev Ops | Networking | Linux | Windows

Summary

I have experience working for a high adrenaline and fast paced team that supports customers with issues from beginning to end. The face-to-face troubleshooting has allowed me to earn experience with communicating with people from different cultures. Also, I have learned how to effectively triage and resolve daily issues request by contacting and familiarizing myself with customers and their environment. Once statement issues are identified, I can open a Virtual Room via teams cisco webex, Zoom, Team Viewer, MyRoom, BlueJeans or any other software that customers use to resolve software hardware application database issue, and switches. Furthermore, I have dealt with escalations internally to expedite resolutions of tickets and fulfill the customers service level agreement, and satisfaction. Also, I have resolved issues on Linux Windows and running scripts python JavaScript.

Expectations

A place to continue learning and working with cutting edge technology, and growth.

Employment Preferences

Expected Base Salary

**,000 USD

Academic Degree

Experience

Skills

• Linux
• Unix
• Bash
• JavaScript
• Hana Database
• Python
• SQL
• Active Directory