Technical Support

Tech Support Birmingham, England, United Kingdom

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Summary

Technically sophisticated, solution-driven and analytical IT & Technical Support Specialist with strong academic background and more than five years of hands-on experience in handling IT Operations & Services, Quality Assurance, System Administration and Testing, proven track record of analyzing, monitoring, troubleshooting, and repairing multiple systems, and software. Instrumental in implementing quality systems through maintenance of the quality documentation, and regularly updating progress, while ensuring the resolution of complex technical issues successfully. Ability to deliver technical services effectively, and explore workarounds and alternative solutions by applying software and hardware engineering skills. Adept at readily gathering and translating complex requirements into viable solutions. Technologically savvy and out-of-the-box thinker in emerging technology, able to quickly assess and utilize the appropriate response to meet the specific needs of the business requirements.

Expectations

I have five years of hands-on experience handling IT Operations & Services, Quality Assurance, and Customer Experience. I'm searching for a new challenge where I can leverage my extensive experience in providing technical support to customers, senior management, and other stakeholders which will also help me grow financially and professionally.