Technical Support

Summary

Analyst SOP's SQL Training
Experience:
Remote since 2015.
10 Years w/ C-levels in Domestic & Int'l Companies.
8 Years in Start-Ups as a Key Player.
Partnered w/ Product & Engineering Teams early in the project process to conduct requirement reviews, analyze new features & their proposed design & make recommendations for changes before coding begins, w/ an emphasis on throughput, usability, quality & predictability.
Collaborated w/ QA, Product & Engineering Teams to identify & prioritize upcoming product testing needs, balancing immediate needs against planned sprint activity to ensure proper coverage & resource allocation.
Fully documented all testing activities w/ their appropriate artifacts by designing, creating & reviewing test strategies, plans, scripts & reports.
Employed creative thinking, an understanding of client needs & curiosity to quickly identify & execute functional edge cases outside of expected functionality workflow.
Validated all enhancements, new feature & bug fixes through rigorous testing in a variety of browsers & environments, planning &/or executing as required:
Functional Testing
UI Testing
UX Testing
Regression Testing
Integration Testing
User Testing
Production Checkout & Sanity Checks
Beta Testing
Logged, Tracked & Verified the resolution of software defects, providing specific guidance on defects identified during testing to Developers & delivering suggested improvements identified during testing to product analysts for review & possible design changes.
Rapidly developed an understanding of the end-to-end User Experience to facilitate testing coverage during the project life-cycle.
SCRUMs Managed: Onsite & Remote, Internationally & Domestically.
Software:
Adobe Creative Cloud Suite, ADP, Android, AstroContacts, Asurint, Avionte, AzureAD, Crypto App, Crystal Reports, Discord, ERP, FB, Freshsales, Glovia, G-Suite, Instagram, Intuvo, iOS, JIRA, LastPass, Legion, Looker, METRC, Microsoft Bus Suite: Desktop & 365 [*Excel: Formulas/Macros/Pivot Tables], SharePoint: Dev/Setup, Navision, QAD, Quickbooks: Online & Desktop, Rapid, SAP, Slack, Snapchat, Squarespace, MySQL Server 2020, SureMDM ENT, Trello, TSheets, VisionLink, Vista, NordVPN, WebEx, Windows, Zoom & Zendesk.

Expectations

100% Remote, willing to travel a small percentage based on offer details.
Salary or Set Hrs./Hourly acceptable / No Commission based offers please.
Full-Time or Part-Time Immediately Available
Willing to relocate based on offer details.
U.S. Citizen, work authorization will never be needed.

Employment Preferences
Expected Base Salary

**,000 USD / year

Academic Degree
Experience

Total Professional Experience

12 years

Startup Experience

8 years

Big-Tech Companies

no experience

Enterprise Experience

7 years
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