Technical Services Manager

Summary

Technical Services Manager
Manage more than 120 domestic and global employees and contractors
Conducted hiring, exits, performance-based results, compensation, performance created recognition of employees; designed goal results, conducted clear performance evaluations, mentored career progression, developed expectations and held employees accountable for results
Led assignment of resources to projects, collaborating with other leaders to allocate employee resources in a manner best representing IBM, project/account, and individual development needs
Lead by example in all activities, enhancing IBMs climate and business results

Productivity Program Manager
Commanded workforce productivity program for all North America Delivery accounts, driving accounts to deploy productivity plays to free up resources, managed avoidance of backfilled employee roles
Collaborated with service area leaders and the global productivity team to enhance workforce productivity processes, analytics, and applications
Communicated to North America team leadership, executives, and service area leaders

Service Delivery Manager
Met or exceeded availability targets
Lead three+ client-facing meetings per week, ensuring client was up to date on all problems, changes, and projects
Controlled all problem, change, security non-compliance issues, and patch advisories
Lead root-case analysis efforts to reduce or eliminate future defects
Organized account inventory, ordered parts, requested labor
Prepared and presented management-level reports and metrics

Employment Preferences

Expected Base Salary

**5,000 USD

Expected Hourly Rate

**0 USD/hr

Experience

Skills

• Technical Services Management
• Program Management
• Account Management
• Mainframe
• United States Marine