Technical Program Manager

Summary

ABOUT ME
I am a seasoned Technical Program Manager with 15+ years of experience. I specialize in leading cross-functional project teams to drive successful program execution and enhanced operational efficiency. My journey in program management has equipped me with a diverse skill set, enabling me to manage high-priority initiatives effectively and deliver measurable results.

At Dell Technologies, I successfully led the development and execution of key initiatives that improved customer satisfaction by 12% and increased application adoption by 7%. I have a proven track record of mentoring teams to achieve productivity improvements, exemplified by a 25% increase in team performance.

AREAS OF EXPERTISE
Professional Services Delivery | Communication | Operations | Cross-Functional Collaboration |Problem-Solving | Data-Driven Decisions | Team Development | Key Performance Indicators | Objectives and Key Results | Technical Program Management | Stakeholder Management | Business Acumen | Customer Success | Resource Management | Agile and Waterfall Methods

WORKED AT
General Motors
Dell Technologies
Fujitsu Consulting
Accenture

RELEVANT ACHIEVEMENTS
* Dell Technologies - Orchestrated implementation of 3 key Voice of the Customer simplification initiatives for over 80M customer assets, improving customer satisfaction by 12% and application adoption by 7%.
* Dell Technologies - Subject Matter Expert: Managed SupportAssist for Home PC application designed to enhance system performance and improve customer experience on over 80 million computers globally.
* General Motors - Managed team of 6 Project Managers in delivering Customer360 Master Data Management program, integrating 15 mission-critical GM customer data systems, generating $26M annually, and reducing costs by $14M over three years.
* General Motors - Directed project planning and execution for post-sale separation of Opel Vauxhall business, achieving $100M in savings through oversight and strategic implementation.

Expectations

My next role would support remote work flexibility, provide strong leadership with clear goals and accountability, a culture that values diversity, competitive compensation and benefits, and innovative use of technology.

Employment Preferences

Expected Base Salary

**5,000 USD

Expected Hourly Rate

** USD/hr

Academic Degree

Security Clearance Level

Experience

Skills

• Technical Program Management
• Cross-Functional Collaboration
• Agile Methodologies
• Waterfall Methodologies
• Stakeholder Management
• Risk Management
• Budget Management
• Resource Allocation
• Data-Driven Decision Making
• Strategic Planning
• Process Optimization
• Team Leadership
• Communication Skills
• Problem Solving
• Customer Relationship Management
• Performance Metrics
• Change Management
• Quality Assurance
• Conflict Resolution
• Time Management
• Continuous Improvement
• Technical Acumen
• Business Analysis
• Presentation Skills
• Requirements Gathering
• User Focus
• Vendor Management
• Product Lifecycle Management
• Mentorship
• Coaching
• Organizational Skills