Technical Account Manager/Technical Service Manager
Summary
A highly skilled motivated professional with long-standing experience in Telecom Information Technology Management; facilitating client initiatives, key strategic business, and supporting corporate growth. Recognized for exceptional leadership with the ability to compile and analyze data, resolve business impacting issues. In addition, a talent to identify improvement opportunities with leveraging best practices, and the ability to make sound decisions. Moreover, possesses a solid background in system and technical support, client management, project and implementation management and excellent oral and written communication.
Expectations
I would be delighted to work in an environment that is disrupting in technology and innovation. Additionally working with a product or service that is simplifying and providing the overall betterment for consumers and organizations. Moreover, I have a desire to work in an environment where I can use my collaborative skills to help achieve goals, support growth, work in a team focused culture, be creative and have opportunities to learn and grow my technical skills.
Employment Preferences
Expected Base Salary
**0,000 USD
Expected Hourly Rate
** USD/hr
Academic Degree
Experience
Total Professional Experience
Startup Experience
Big-Tech Companies
Enterprise Experience
Skills
- Telecommunications
- CRM
- Key Enterprise Account Management
- Vendor Management
- Skilled Relationship Builder
- Client Expectation Management
- Crisis Critical Management
- Major
- Minor Incident Management
- Analytical Problem Solver
- Root Cause Analysis
- Skilled Negotiator
- Weekly Meeting Facilitation
- Meeting Minutes
- Technology Roadmap Planning
- Onboarding
- Offshoring
- Onshoring Management
- End To End Implementations
- Enhancements
- Project Deliverables
- Change Control
- Defects Management
- Software Upgrades
- SDLC
- ITIL
- Agile
- Scrum
- ITSM
- Requirements
- User Stories
- Gap Analysis
- Process Development
- Improvement
- Cost Saving Initiatives
- Planning Budgeting
- Forecasting
- BSS
- OSS
- SAAS
- ERP
- JIRA
- SharePoint
- Postman
- SQL Basic
- Microsoft Office 365
- MS Project
- Visio
- Google Sheets
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