Technical Account Manager

Customer Success & Account Management Indianapolis, Indiana, United States

Profile
Contacts

Summary

* Strategic Customer Relationship Management: Executed strategic management of $7.1M+ international ARR portfolio, harnessing Salesforce CRM's forecasting tools for improved revenue planning.

* Technical Expertise and Solution Alignment: Spearheaded proof of value engagements for advanced network segmentation, cloud-based IAM, and SIEM integrations, resulting in $255k+ new annual recurring revenue (ARR).

* Program Management and Execution: Streamlined deployment processes with Zendesk's automation features and Jira's Kanban boards, accelerating time to value by 33%.

* Data-Driven Customer Success: Drove 124% net revenue retention over 5.5 years through predictive customer success initiatives using Salesforce CRM's AI-powered Einstein Analytics.

* Cross-functional Collaboration and Leadership: Utilized Power BI dashboards to optimize cross-functional resource allocation, resulting in a 25% increase in pipeline velocity and data-driven demand generation planning.

Expectations

*Drive strategic customer relationships, aligning technology solutions with business objectives
*Lead cross-functional teams to deliver transformational outcomes for clients
*Expand my knowledge of cloud technologies
*Contribute to high-impact projects that enable digital transformation for enterprise customers
*Collaborate with diverse stakeholders, from technical professionals to C-level executives
*Utilize data-driven insights to optimize customer health and drive adoption
*Continuously learn and grow in a fast-paced, innovative tech environment