Technical Account Manager

Customer Success & Account Management Brasilia, Distrito Federal, Brazil

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Summary

I am a Network Engineer graduated from the University of Brasilia - UnB and Ohio University - OU.
I work as a Technical Account Manager helping customers around the world.
I always prioritize Customer Success, ensuring that customers issues are resolved and that they have the best possible experience.
I speak English, Spanish and Portuguese and I can communicate well with customers to build a strong relationship.
I have experience mentoring teams to meet and exceed their goals. I also lead cross-functional groups to ensure the overall resolution for any issues that customers might have.
Furthermore, I have a Postgraduate degree in IT Management, and an MBA in People Management and Leadership.

Expectations

In my next role, Im looking for an opportunity where I can continue to grow professionally while making a meaningful impact.
Im particularly interested in positions that allow me to build strong relationships with customers, contribute to strategic initiatives, and be part of a collaborative team. I thrive in environments that value continuous learning, innovation, and a strong sense of ownership. Ideally, Id like to take on responsibilities that will help me move toward a future leadership position.