Techincal Support , Dedicated support, Deployment engineer, plateform engineer

Tech Support Islamabad, Islamabad, Pakistan

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Summary

Senior Technical Support Engineer with over 4 years of experience leading mission-critical escalations, mentoring support teams, and optimizing support operations across hardware, software, and cloud-based systems. Proven ability to troubleshoot complex technical issues involving firmware, APIs, sensors, and embedded systems using tools like SQL, Python, Bash, and AWS. Adept at analyzing system logs, debugging, and identifying root causes through data-driven investigations to drive proactive improvements and enhance product reliability.

Collaborated cross-functionally with Engineering, Product, and QA teams to resolve high-priority defects, streamline support workflows, and contribute to strategic initiatives. Strong communicator with a logical, structured approach to technical problem-solving, skilled in simplifying complex issues for internal teams and enterprise customers. Experienced in on-call rotations, maintaining service excellence under pressure while mentoring junior engineers and supporting new hires. Passionate about building scalable support systems and improving the overall customer experience through continuous improvement, automation, and effective knowledge sharing

Expectations

I expect opportunities to grow technically and professionally, work on meaningful challenges, collaborate with a strong team, and contribute reliably while continuously improving my skills.