Tech Writer

Writing & Editing Professional Blythewood, South Carolina, United States

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Summary

CAREER SNAPSHOT
Background as a Sr. Technical Writer and former software developer with experience creating documentation for APIs, Cloud, and Cybersecurity.

FUNCTIONAL SKILLS

Have experience in the following:

APIs Reference Guides:
o Creating API dev portal content for REST APIs, including API overviews, API diagrams, API process flows, and API use cases
o Using Swagger 2.0 (OpenAPI 3.0) specs to generate documentation
o Documenting APIs for fintech card payment systems
o Knowledge of Postman for testing APIs

Agile Sprints:
o Working with Scrum dev teams to translate requirements into user-friendly documentation
o Pulling writing tasks from the backlog
o Creating and updating user stories
o Using Jira to estimate time for tasks and track work status

Markdown and Git for Documents:
o Managing repositories using GitHub, Git, and Bitbucket for Docs-as-Code methodology
o Editing Markdown/HTML files using Visual Studio
o Creating pull requests and managing tasks in Azure DevOps
o Utilizing Bash command line for Git operations

Azure DevOps:
o Azure Boards: Using task and project tracking for projects
o Azure Repos: Using version control with Git repository for documentation
o Azure Pipelines: Knowledge of CI/CD for code deployment

Interviewing Skills: Collaborating with SMEs and developers to gather documentation requirements

Languages and Data Models:
o Documenting JSON and YAML models for APIs
o Reviewing and correcting sample code for APIs

Static Generator: Using Hugo to generate web pages for API dev portal

Wiki Creation: Designing ServiceNow wikis using CSS and HTML and Confluence pages and hierarchies

AWS Cloud Services: Documenting processes for Cloud portal

Cybersecurity:
o Writing security artifacts adhering to NIST standards and RFPs for State Medicaid projects
o Creating SOPs and policies and procedures for network security engineering

Generative AI/ML:
o Experience creating AI prompts to train LLM for Google Genesis project
o Courses and ongoing education in Prompt Engineering and Machine Learning

UX Design Principles: Knowledgeable about user-centric UX design and creating wireframes with Figma

Business Requirements/Processes
o Brainstorming with developers and SMEs in JAD sessions to gather and document requirements
o Documenting business processes and creating process flows in Visio
o Mapping ITIL framework processes for network security and documentation best practices

EDUCATION
MFA in Writing, Lindenwood University, St. Charles, MO (4.0 GPA)
BS in Computer Science, UALR, Little Rock, AR
BA in English, UALR, Little Rock, AR

Expectations

I'm seeking a perm role as a Sr. Technical Writer. I'm particularly interested in document APIs and working with AI technologies. I am seeking a remote position with benefits. I enjoy working with developers, other tech writers, and product owner to create documentation.