Tech support

Summary

I have total 4 years of work experience in desktop support role
Troubleshooting the issue on desktop applications, operating system and networking issues for end user with friendly and helpful attitude. To troubleshoot the issues such as MS office, outlook issues by taking remote desktop connection of end user and working on hardware issues like battery issues, booting issues, keyboard issues and display issues. Configuring the machines through cloud and exchange servers, installing the softwares like vpn, global protect, Zscalar, and working the issues on active directory resetting the password of end user and unlocking the account. Troubleshooting the issues on MS teams and handling calls through chats a d resolving the issues through calls, mails or chats through end users.
Handling ticketing tool.
Handling SD Cals
Handling internal & domestic wipro clients
Handling hardware & software related calls
Handling basic networking related calls
Handling softwares calls remotely
Handling Ms package & os related issues
Handling registry path issues
Handling out of warranty calls by logging vendor calls
Handling basic vdi related issues
Handling basic issues of client related softwares.

Expectations

Want to learn new technologies with latest work skiils

Employment Preferences

Expected Base Salary

*,*00,000 INR

Academic Degree

Experience

Skills

• Desktop Support Service Desk Helpdesk Hardware
• First Level Support