Team Leader | Customer Service Specialist | Technical Support | Customer Support

Customer Success & Account Management Santa Maria, Bulacan, Philippines

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Summary

I have 10+ years of experience working in the customer service industry, my ability to consistently convey professionalism,
efficiency and proactivity would be of benefit as one of a team-oriented Customer Service
Specialist. A highly rated team member that has often surpassed targets and expectations, I am committed to
providing best-practice assistance and service, as highlighted in the fast-paced environment.

I worked as customer support and a team lead for major Health Insurance companies.
I also worked at Amazon as a Team Leader for Customer Support, where I was in charge of identifying opportunities, conducting professional coaching sessions, and coordinating a team of 15-20 customer service specialists.

My ability to effectively resolve issues and queries and to go above and beyond to ensure full customer
satisfaction has been evident throughout my career history. This is complemented by my proficient data
management and other technical skills, which have been sharpened further at my most recent role as a
Customer Support Specialist/Trust and Safety agent (Remote) at Insight Timer, a meditation app.

Expectations

My expectations for my new job are that it will create a working atmosphere where I can contribute to the team, feel appreciated for what I do, have a stable employment, and be able to advance within it.