Team Lead (Quality/Operations/Training)

Summary

I have over 12 years of experience of working in the call center industry. I have experience working in customer service, technical support, sales and cold calling process. I have a deep understanding of the call center process and the various challenges that call center agents face.
I have been working as a Quality Analyst for the past 5+ years, where I was responsible for analyzing, identifying and recommending changes to improve customer service. I also worked with various departments to implement changes and create/update training modules based on my findings and recommendations.
My previous experience (Sr. Team Lead Quality) has given me the opportunity to work with a variety of software programs and I am confident that I can quickly learn any new program that is necessary for this position. I have always enjoyed working in a fast-paced environment where there is always something new to learn.

Expectations

To work in the organization where I am able to contribute towards improvement based on my previous experiences, to learn, grow and earn with an equal opportunity provider, Which treats its employees as assets

Employment Preferences

Expected Base Salary

**,000 INR

Academic Degree

Experience

Skills

• Business Process Improvement
• Customer Service
• Quality Auditing
• Cross-functional Team Leadership
• Training
• Team Building
• Quality Assurance