Team Lead

Summary

I bring 17 years of experience in a call center environment, specializing in customer and technical support. I have 5 years of leadership experience, excelling in performance issue resolution, efficiency enhancement, and quality improvement. My 4 years in workforce management demonstrate my expertise in forecasting, staffing, and scheduling to optimize productivity. I am proficient in Google Workspace for managing employee records, audits, reporting, website creation, and presentations.
Core competencies and skills include:
Management / Ad-Hoc Reporting
Workforce Management
Google Workspace
Budget Management
Zoom / Adobe Connect

Expectations

Employee friendly environment.

Employment Preferences

Expected Base Salary

**,000 USD

Expected Hourly Rate

** USD/hr

Academic Degree

Experience

Skills

• Keyboards
• Customer Service Management
• Business Management
• Payroll Processing
• Business Planning
• Payroll Taxes
• Software Troubleshooting
• Networking
• Performance Metrics
• Soft Skills
• Onboarding
• Service Levels
• Staffing Plans
• Customer
• Ad Hoc Reporting
• Forecasting
• Scheduling
• Support Team Lead
• Administration
• Customer Service Representative
• Customer Relationship Management
• CRM
• Training
• Leadership Foundations
• Leadership Styles
• Models
• Creative Thinking
• Call Centers
• Customer Satisfaction
• Data Entry
• Accounts Payable
• Invoicing
• Revit
• Autodesk Inventor
• AutoCAD
• Microsoft Excel
• Microsoft Office
• Microsoft Word
• Outlook
• Microsoft PowerPoint
• Team Building
• Leadership
• Project Management
• Management
• Agent Support Manager
• Onboarding Specialist
• Talent Management
• Decision-Making
• Personal Development
• Mentoring
• Coaching
• Customer Communication
• Customer Support
• Workforce Planning
• Human Resources
• Performance Improvement
• Help Desk Support
• ChatGPT
• Relationship Building