Team lead
Summary
Assisting with Mac and/or iOS issues, Providing timely, Building a great rapport with customers responses, and troubleshooting assistance to clients by phone, email, and/or remote support portal. Triage incoming incident tickets to gather additional details, Identify common issues and trends to reduce or prevent reoccurrence. Analyzing diagnostic report logs for Mac and VPN and troubleshooting issues related to those products. Part of my other duties included building a forum-based internal knowledge base, being the senior specialist Assist and training new or refreshers for the Mac/iOS procedures and products with agents
Expectations
Less micromanagement
Employment Preferences
Relocation destinations:
- Summerville, South Carolina, United States
- Greensboro, North Carolina, United States
Expected Base Salary
**,000 USD
Academic Degree
Experience
Total Professional Experience
Startup Experience
Big-Tech Companies
Enterprise Experience
Skills
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