System Administrator, Technical support specialist

Summary

Responded to client help desk calls for support, troubleshooting, or other requests covered under the client agreement.
Monitored helpdesk activities for potential systemic service issues.
Performed proactive daily room equipment monitoring routines as established.
Maintained help desk ticketing system, documented all activities and resolution
Administered and updated the asset management database.
Performed testing to ensure room/equipment are fully functional before meetings.
Performed preventative maintenance on all related equipment.
Supported executive video conferences as required.
Prepared weekly/monthly reports on activities and utilization for client management.
Handled the configuration and deployment of the system units for the nationwide branches of a universal bank client.
Performed daily routine problem diagnosis and testing, while monitoring systemic service issues encountered by the users.
VIP support for the Windows 10 and Microsoft 365 troubleshooting for top management.
Managing SLAs and escalations on multiple ticketing tools such as Maximo, Zoho and Service Now.
Led the Desktop Engineering team in designing and building all desktop, laptop, and tablet images for the nationwide branches of a large universal bank in such countries as UK, Hong Kong and the Philippines.
Handled the deployment of Patches released officially by Microsoft & automated application installation using BigFix Tool.
Developed scripting tools to configure, manage, and support desktops, including Operating system and software applications updates.
Handled the creation and packaging of application for both EXE and MSI (Windows Installer).
Trained managers and team leaders on SCCM & Desktop Central Tool to the replacement team.
Created Imaging servers for Windows XP (Hyper-V (Virtual Machines)) Windows 7, Windows 8/8.1, Windows 10, Windows 11.
Managed project for the Migration of Windows 10 to all obsolete windows version
Handled Project for the Microsoft 365 Migration from IBM Lotus Notes.
Active Directory User Accounts Maintenance (Creation/Modification for the employees, setting firewall permission per department)
Brother Printer deployments and automated installations via network
Over 5 years of experience in hardware/software installation, PC configuration and networking, system integration, deployment and testing, troubleshooting, and user support, gained from a top technology company
Highly skilled in installation and configuration of software, hardware, and networks (VPN)
Well versed with a variety of Computer Operating Systems, and in using Adobe Tools and MS Office applications.
Adept in deployment & Integration of Microsoft Patches/ automated software distribution via BigFix, SCCM, and Desktop Central consoles using various scripts.
Completed a Bachelor of Science degree in Information Technology, and a Bachelor of Arts degree in Management
Multilingual: English, Punjabi, Hindi and Tagalog

Expectations

I believe that my strong technical experience and education will make me a very competent candidate for the position that can prove to be an asset to your company. After contributing to the growth and success of my previous work/academic organization, I am seeking new challenges with a team in need of someone with exceptional planning, leadership, management abilities and technical skills.
Taking command of an operation or project, managing people and then guiding it to new performance levels, is my greatest strength. My ability to analyze needs and create unique solutions designed to yield great output has proven to be one of my greatest assets.
I was an IT Manager handling Imaging, Configuration, Technical Support and Patch Management. My strengths are Fast learning, hardworking, and the ability to accomplish given tasks before the given time. The nature of my education and previous roles has prepared me to greatly fit into a role and overcome the challenges, be it cultural, technical, or digital; and deliver beyond expectations.

Employment Preferences

Expected Base Salary

**,000 CAD

Academic Degree

Experience

Skills

• Technical Support
• Patch Management
• System Administrator
• IT Manager
• SCCM
• Endpoint Management
• Asset
• Bigfix
• Desktop Central
• Laptop
• Desktop
• Workstation
• Servers
• Software Distribution
• Microsoft Patches
• Automation
• Deployment
• MS Office
• Office 365
• OS
• Operating System
• Windows 7
• Windows 8
• Windows 9
• Windows 10
• Windows 11
• VPN
• Network
• Hardware
• Software
• Configuration
• Installation
• User Support
• Troubleshooting
• PC
• Migration
• Active Directory
• Firewall
• Maintenance
• IBM
• Lotus Notes
• Maximo
• Service Now
• Virtual Machines
• Hyper-v
• Packaging
• Application
• Testing
• Basic Scripting
• Bash
• Microsoft
• Zoho
• Microsoft 365
• Daily Routine
• Diagnosis
• Monitoring
• Security
• Reports
• Ticketing
• System