System administrator - Service Desk Team lead

System Administration La Libertad, La Libertad, El Salvador

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Summary

Results-oriented IT professional with over 5 years of experience in technical support and project management. Known for designing and teaching an academy that successfully trained and retained over 45 service desk technicians, achieving an 85% retention rate. Additionally, led a high-performing team to consistently meet 95% of adapting metric goals through innovative management strategies. Adept at implementing solutions to improve customer satisfaction, operational efficiency, and team performance.

Expectations

I am interested in a company where communication and opportunities for growth are the primary focus when it comes to their internal team. I believe that, as much as it is important to develop and provide great service to customers, it is equally relevant to create and nurture a culture of belonging and growth among all employees.

In leadership positions, it is extremely necessary to be able to harmoniously handle the responsibility of carrying out the tasks needed by the company while ensuring that your employees feel valued, appreciated, and are active participants in the decision-making process.