System Administrator

Summary

Utilized active directory user administration tools, network drive mappings, and printer mappings to perform troubleshooting and problem resolution on Internet connectivity, CAC enabled and normal website access, Outlook connectivity, 0365 functionality, PKI certificates, and software reinstallation and repair.
Provided customers with first-level support on Navy legacy applications, Windows applications, MS Office, Outlook, peripherals, and general networking issues.
Escalated or transferred a problem to the next level as needed; Documented and communicated steps taken in the troubleshooting process to prepare 2nd Tier agents.
Fielded incoming customer calls regarding IT issues, gathered information about their problem, and created a service ticket in HP Service Manager; Provided customers with ticket information and status, then closed out tickets after a satisfactory resolution.
Utilized PowerShell & Command Prompt to execute scripts to resolve customer problems; Troubleshot McAfee failures to communicate with ePO Server.
Installed & uninstalled computer systems at individual workstations, coordinated with superior command group to help with troubleshooting and installing software.
Resolved issues with certificates using a CAC on NIPR & SIPR systems, including email and website access.
Coordinated the installation & setup of multiple machines for internal building use as well as external exercises outside of the building.
Resolved issues for customers using a KVM or multi-computer switch.
Helped customers get connected to network printers and storage drives.

Expectations

Open & honest communication, willing to teach me what I don't know.

Employment Preferences

Expected Base Salary

**,000 USD

Academic Degree

Security Clearance Level

Experience

Skills

• QUALIFICATIONS
• Protocols
• IP
• OSPF
• DNS
• RIP
• APIs
• Networks
• LAN
• WAN
• ISP
• AWS
• VLAN
• Cisco Firewalls
• Operating Systems
• Windows 7
• Linux
• Android OS
• Software
• Word
• Excel
• PowerPoint
• Outlook
• Adobe
• McAfee
• Software Troubleshooting
• Others
• Microsoft Office 365
• HP Service Manager Ticketing System
• PKI Certificates
• Active Directory
• Windows Administration
• EDUCATION
• Bachelor
• Science
• Cybersecurity
• ECPI University
• Expected Graduation 2023
• Concentration In Cyber Security
• Cloud Solutions
• VMWare
• Networking Routing
• Switching
• Packet Tracer
• Windows
• Linux Administration Ethical Hacking
• Service Desk Fundamentals Advanced Defense
• Troubleshooting
• Diagnostics Countermeasures
• Risk Analysis
• Mitigation Storage Area Networks
• Disaster Recovery