System Administration, IT tech support, Office 365 Administration

System Administration Nairobi, Nairobi City, Kenya

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Summary

System Administrator Feb 2021 - Today
Managed and maintained a diverse IT infrastructure, including servers, networks, and virtualized environments.
Collaborated with cross-functional teams to design and implement system upgrades, ensuring optimal performance and security.
Provided technical support and troubleshooting for hardware, software, and network-related issues, minimizing downtime and enhancing overall system reliability.
Conducted regular system audits to assess vulnerabilities, implemented security measures, and ensured compliance with industry standards.

IT Support Specialist | Feb 2021 - Today
Delivered end-user support, resolving hardware and software issues promptly to maximize operational efficiency.
Assisted in the planning and execution of system migrations and upgrades, minimizing disruptions to daily operations.
Conducted training sessions for staff on system usage and best practices, contributing to increased user proficiency.
Collaborated with vendors to evaluate and implement new technologies, enhancing overall IT infrastructure.

Major Achievements:
Implemented Disaster Recovery Plan: Successfully designed and implemented a comprehensive disaster recovery plan, reducing data loss risk by 30% in the event of system failures.
Enhanced System Security: Led the deployment of advanced security measures, resulting in a 20% decrease in security incidents and ensuring compliance with industry regulations.
Optimized System Performance: Conducted a thorough performance analysis and implemented optimizations, resulting in a 15% improvement in overall system efficiency and response time.
Streamlined IT Operations: Introduced automation scripts for routine tasks, reducing manual workload by 25% and improving overall IT operational efficiency.
Successful Server Migration: Orchestrated a seamless migration of critical servers to a virtualized environment, minimizing downtime and enhancing scalability.

Expectations

Am looking for an organization that suits best my set of skills and that will enable me to advance further my skills. A company that promotes employee growth with frequent reviews to check on what there are doing and atleast appreciate the best.