Support Specialist
America/New_York - EST / EDT
Summary
Goal-oriented, diligent, adaptable Support Specialist professional with a verifiable track record in client product satisfaction, internal operations process improvements, and teammate learning-engagement strategies. I offer 4+ years of hands-on experience in customer service management, problem-solving client resolutions, and facilitating group brainstorming initiatives to improve workplace scalability and efficacy.
Expectations
Healthy workplace that prioritizes teammate mental health and wellness
Opportunities to implement strategies for company scale & growth
Mutual leadership and learning opportunities throughout tenure
Fair role compensation based on the job market
Competitive benefits package
Employment Preferences
Relocation destinations:
- Sevierville, Tennessee, United States
- Raleigh, North Carolina, United States
- Dallas, Texas, United States
Expected Base Salary
**,000 USD
Expected Hourly Rate
** USD/hr
Academic Degree
Experience
Total Professional Experience
Skills
- Technology Troubleshooting
- Ticketing
- Systems
- Organizational Communication
- Slack
- Zoom
- Zendesk
- Intercom
- JIRA
- SOP Management
- System Logs
- Telecommunication Relations
- 'Secureframe + KnowBe4' Cyber Security
- User Account Management
- Account
- Creation
- Operating Systems Management
- Windows
- Mac
- Linux
- Strategic Planning
- Team Collaboration
- Printer
- Set-Up
- Management
- Password Reset
- Account Unlocking
- IPv4
- IPv6 Configurations
- GUI
- CLI Operations
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