Support Manager / Team Lead

Summary

Experienced Team Lead of Support and On-boarding/Implementation Specialist.
Experienced in monitoring the cost effective way of operations.
Good knowledge of JIRA and ZENDESK, experienced Salesforce user.
Vast experience in writing and maintaining manuals (CONFLUENCE) and other technical documentation.
Expert in initial and recurrent team training.
QA of the database tools and software.
Experienced in on-boarding / implementation and training of the new customers on the company's platform.
Detailed reporting experience (spreadsheets, Pivot Tables and Data visualization/Tableau). Proficient with Microsoft Outlook, Word, PowerPoint, etc. Basic SQL knowledge (Navicat).

Expectations

My expectations for the company would be to provide a work environment in which I can contribute to the team, I receive appreciation for my contributions, I have job stability and the ability to grow with the company.

Employment Preferences
Expected Base Salary

**,000 CAD / year

Academic Degree
Experience

Total Professional Experience

20 years

Startup Experience

20 years
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