Support Manager

Summary

A support expert with 11 years of experience in SaaS and tech. I am devoted to leading teams to meet their full potential, fostering an inclusive and dynamic team culture, and working with reps to cultivate top-notch customer experiences.

I achieve operational excellence across support teams by enhancing internal processes, leading with empathy, and fostering cross-functional collaboration. I bring an innovative spirit backed by extensive expertise in support trends, best practices, and technology.

I am ready for my next opportunity to lead a team that is eager to learn, excited to build toward its future, and motivated to deliver top-tier experiences.

Expectations

Looking to lead and mentor a team of enthusiastic individuals. I love helping my teammates with planning and defining their career paths and would love to work for a company that provides me with the best tools to do so. As far as the company specifically, I'd love to be a part of an organization that has a proven track record of having their employee's best interests in mind and celebrates diversity.

Employment Preferences

Expected Base Salary

**,000 USD

Experience

Skills

• Training
• Development
• Coaching
• Client Relations
• Communication
• Microsoft Office
• Customer Service
• Product Support
• Customer Support
• Public Speaking
• Improvisational Comedy
• Software Implementation
• Employee Training
• Content Management
• Research
• E-commerce
• Pipeline Development
• Customer Relationship Management
• CRM
• Improv
• Google Suite
• Zoom
• Slack
• Salesforce
• Online Support
• Chat
• Leadership
• Team Building
• Looker
• Customer
• Key Performance Indicators
• KPI
• Monitoring Performance
• Customer Service Management
• Management
• Lead
• Leader
• Technical Support
• Software As A Service
• SaaS
• Business-to-Business
• B2B
• Mentoring
• KPI Implementation
• KPI Reporting
• Service-Level Agreements
• SLA
• Constructive Feedback
• Cross-functional Collaborations
• Global Cross-Functional Team Leadership
• Jira
• Zendesk
• Global Client Management
• Team Leadership
• Team Management
• Playvox
• Agyletime