Supply Chain & Operations Manager | Service Delivery & Program Management | CSM, LSSGB

Summary

Dynamic and results-driven Supply Chain and Operations Manager with over 8 years of progressive experience driving excellence in logistics, IT service delivery, and enterprise systems management across global environments. Proven success leading cross-functional teams for Fortune 100 technology clients, resolving complex system issues, and implementing data-driven process improvements that deliver measurable cost savings and stronger customer outcomes.

Expert in Oracle Fusion, SAP, Salesforce, ServiceNow, and SQL analytics with deep experience managing EDI, procurement, and order-to-cash operations. Adept at building scalable workflows, enforcing SLAs, and driving Lean Six Sigma initiatives to streamline operations and improve service quality.

Certified Scrum Master (CSM) and Lean Six Sigma Green Belt (LSSGB) with a passion for optimizing cross-department collaboration between engineering, operations, and customer success. Open to remote or hybrid leadership roles in supply chain, operations, program, or project management.

Expectations

Looking to join an organization that values continuous improvement, collaboration, and data-driven decision-making. Seeking a leadership role where I can apply my experience in global supply chain operations, IT service delivery, and customer success to drive measurable impact.

Im motivated by opportunities to optimize processes, mentor cross-functional teams, and help build efficient systems that enhance both internal performance and customer satisfaction.

Prefer an environment that encourages professional development, innovation, and flexibility, ideally in a remote (anywhere) or hybrid (Northern Virginia, USA) setting with clear growth potential.

Employment Preferences

Expected Base Salary

**0,000 USD

Academic Degree

Experience

Skills

• Supply Chain Management
• Operations Management
• Logistics
• Inventory Management
• Order Management
• Procurement
• EDI
• ERP Systems
• Oracle Fusion
• SAP
• Salesforce
• ServiceNow
• SQL
• Data Analysis
• KPI Reporting
• Root Cause Analysis
• Continuous Improvement
• IT Service Delivery
• Program Management
• Project Management
• Customer Success
• Team Leadership
• Cross-Functional Collaboration
• Process Optimization
• SLA Compliance
• Lean Six Sigma Green Belt
• Agile
• Scrum
• Certified Scrum Master
• ITIL
• Change Management
• Vendor Management
• 3PL
• 4PL
• ECommerce
• Forecasting
• Demand Planning
• Capacity Planning
• Risk Management
• Cost Reduction
• Business Process Automation
• SOP Development
• Performance Metrics
• Reporting Dashboards
• Global Operations
• Communication
• Problem Solving
• Strategic Planning