Supervisor

Summary

Leveraged a developmental approach to managing a team of 20, collaboratively identifying and implementing training and growth opportunities to help further their career
Partners with Member Services Supervisors and Quality Auditor to ensure that teams receive training, guidance, direction, support, and development to obtain targeted results; also partners to identify performance issues and develop improvement plans.
Implemented daily operations governance process to analyze, prioritize, and deliver daily, weekly, and monthly targets.

Expectations

Skilled in optimizing call center operations, implementing performance metrics, and providing training and development. Seeking a challenging position where I can utilize my expertise to drive customer satisfaction and achieve organizational success.

Employment Preferences

Expected Base Salary

**,000 USD

Experience

Skills

• Daily Operations
• Team Development
• Training
• Contact Center Management
• Team Performance
• Analytical Skills
• Time Management
• Staff Training
• Problem Solving
• Effective Communication
• SOP Development
• Insurance Billing
• Recruiting