Strategy, Design, Architect for Cloud Consumption, Customer Experience and Support

Business Development & Operations Seattle, Washington, United States

Profile
Contacts

Summary

I'm a strategic operator and growth-minded leader who thrives in the messy middle, where vision is clear, but execution is broken. I specialize in helping companies scale sustainably by fixing the connective tissue between customer success, sales, delivery, and operations. I don't just build strategies, I implement them with the right balance of process, accountability, and forward momentum.

My edge? I understand the entire business stack: Ive sold big deals, built teams, driven customer outcomes, and rebuilt operations when things went sideways. Im at my best when Im solving complex challenges across departments, aligning leadership, and driving the development of more intelligent systems that enhance revenue, retention, and velocity.

I work with growing companies who want more than just talentthey want traction.

Expectations

I'm sharp, strategic, and ridiculously effective when Im locked in. Im wired like a COO but I think like a CMO. I do my best work when Im untangling big, messy, cross-functional problems, especially those that involve process, sales strategy, or operations. Im also quick on my feet. One day Im reworking sales workflows in Salesforce, the next Im redesigning a client pitch deck, and the next Im mapping out a go-to-market plan for a new service / solution offering. I solve problems, but I do it with a business development edge.

Im a connector, too. People open up to me, trust me, and invite me into the rooms where honest conversations take place. Thats not a fluke; it comes from knowing how to show up with confidence without losing the human side.