Strategic Customer Success Manager

Customer Success & Account Management Atlanta, Georgia, United States

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Summary

I'm a CS professional with 10+ years of experience both at Enterprise and high-growth unicorn startups.

My passion for problem-solving and consulting businesses keeps me motivated as a data-driven Customer Success leader in the SaaS industry.

Im a data ninja who likes to make sense of metrics and drive insights from patterns to provide customized solutions to my customers.

As a product enthusiast, Im passionate about reviewing customer feedback and thinking about the user base as a whole to translate customer feedback into scalable product recommendations.

I also value the impact of storytelling, which helps excellent products stand out from the competition. My experience in product marketing enables me to speak to my customers needs.

After hours, Im an advisor to upcoming CS professionals, entrepreneurs and GTM professionals to help them with career growth, product development and go-to-market strategy.

Connect with me over LinkedIn for networking, career opportunities, and more!

PS: At the moment, managing a LinkedIn group for Professionals in the Bay Area and building an engaging community of Entrepreneurs, Investors, and Builders of the future. Come and join us here: Contact

Specialities: Customer Success, Product Management (SaaS), Product Marketing, Analytics, Design Thinking, Project management, Account Management, Go-to-Market, Product Development

Expectations

Three major key differentiators for my next opportunities are:

1. Culture: I thrive in a collaborative and diverse culture where I work with people from all walks of life and various experiences.
2. Industry: I'm excited to work on emerging technologies such as ML, AI, AR/VR, Web3, and disruptive products or create a brand new industry itself.
3. Remote first: I love travelling yet getting work done, so it is a must for my next opportunity to be remote first.