Sr. Salesforce Administrator/Developer candidate in Chicago, Illinois, United States

Summary

Having 6+ years of experience in the Salesforce.com CRM and Force.com platform.
Extensive experience with the Salesforce.com development life cycle, application design patterns, integration patterns and deployment planning.
Collaborate with stakeholders to gather requirements and translate them into a comprehensive Salesforce solution design. This involves identifying the appropriate Salesforce products and features, data modeling, integration requirements, security considerations, and scalability needs.
Worked with business analysts to develop project implementation and user interfaces and Supported business needs and documentation.
Worked on Continuous improvement & enhancement with every Salesforce upgrade and doing impact analysis.
Provide technical leadership and guidance to development teams throughout the implementation process. Assist developers in solving complex technical challenges, reviewing code, and ensuring adherence to coding standards and best practices.
Architect and implement integrations between Salesforce and external systems, both cloud-based and on-premises. Define data integration strategies, data migration approaches, and data governance principles to ensure data integrity and consistency.
Experience in implementing salesforce.com applications like Sales, Service, Marketing, Health and Community clouds.
Expertise in various Standard objects like Accounts, Contacts, opportunities, Cases , Leads, Products, Price books, Campaigns, Reports and Dashboards.
Have a good knowledge on understanding of CRM Business processes like Forecasting, Campaign management, Lead Management, Order Management, Account Management, Case Management (Email-to-Case and Web-to-Case, Web-to-Lead).
Implemented and managed Salesforce Community Cloud to enhance customer engagement and support experience.
Designed and configured customer communities, including custom branding, navigation, and user access control.
Led the migration of legacy customer support systems to Service Cloud, ensuring a smooth transition and minimal disruption to operations.
Integrated external systems and APIs with Salesforce using JavaScript-based integration frameworks, such as Salesforce REST APIs
Experience in Salesforce App Cloud in designing enterprise applications which combines Lightning App Builder and Lightning Components.
Emphasize your ability to design, build, and customize Salesforce applications using point-and-click tools, such as App Builder, Visual Flow, and creating custom user interfaces, building custom objects and fields, and configuring page layouts.
Administered and monitored the company's Salesforce sales cloud application by creating the workflows for automated lead routing, lead escalation and email alert.
Experience in designing, coding, and implementing APEX code Triggers, Classes, Aura Components, Visualforce and Lightning Web components (LWC).
Experience in querying salesforce.com database using SOQL & SOSL queries using Force.com.
Implemented advanced automations tools, Lightning Flows, Screen Flows and Process Builder.
Experienced in designing Junction objects and implemented various advanced fields like Picklist, Custom Formula Fields, Field Dependencies, Validation Rules, and Work Flows for automated alerts, field updates, and Approval Processes according to application requirements.
Performed CPQ related configuration for product setup, Approval rules, Quote pricing and automating pricing and discounts.
Worked as the QA Analyst for and developed comprehensive test plans and test cases.
Expertise in analyzing business requirements, Entity Relationship diagram and implementing them to Salesforce Business custom objects, master-detail relationships, lookup relationships.
Experience in implementing Salesforce Security and Sharing rules at Object, Field, and Record level for different users at different levels of organization. Also created various Roles, Profiles and configured the Permission set based on the organizational hierarchy.
Created Page layouts, Search layouts, Compact layouts to organize fields, custom links, related lists and other components on a record detail and edit pages.
Used community cloud to build deeper relationships with customers to provide better service and assist them online.
Experience in Generating Reports, Dashboards, customized reports and analyzing the data in Salesforce.com.
Worked with Einstein Analytics & Tableau to visualize the business flow through Datasets and Dashboard.
Managing the external dependencies and data synchronization,data mapping and integration into our database.
Experience customizing data migration processes to meet specific business requirements.
Knowledge of ETL operations for import and export using SFDC supported tools including Dataloader, Dataloader.io
Worked on External integrated applications through Appexchange like DocuSign, Pardot, Twilio.
Expert in project management tools like JIRA, and Deployment tools like Bitbucket, Ant tool, GITHUB, Change set, and Jenkins.
Developed and worked on different Salesforce.com environments such as Sandbox and Production environments.
Excellent experience in using Oracle, SQL Server and SQL databases and Familiar with Stored- procedures Triggers and Functions using PL/SQL .
Worked under Agile SDLC using Scrum methodology.
Synchronized ETL flows between various databases and report servers.

CERTIFICATIONS
Certified Salesforce Platform Developer 1 February 2019 - Present
Certified Salesforce Administrator January 2019 - Present
TECHNICAL SKILLS
Salesforce Technologies: Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visualforce Pages / Components, Apex Web Services, Salesforce.com customizations like Flows, App Builder, Workflow, Approvals, Dashboards, Custom Objects, Record Type, LWC, Role Hierarchy, Release Management, Validation, Formulae, Page layouts.
Salesforce Tools: Eclipse, Force.com, VS Code, Eclipse IDE Plug-in, Force.com Explorer, Apex Data Loader, Force.com Excel Connector, Force.com Platform (Sandbox, and Production).
Languages: Apex, Java, JavaScript, SQL, PL/SQL, SOQL and SOSL.
Databases: Oracle 10g/9i, SQL Server 2008/05/2000, MYSQL, DB2.
Web Technologies: JavaScript, HTML5, XHTML, AJAX, Visualforce and Force.com IDE, Apex Data Loader.
Operating System: Microsoft Windows 98/2000/XP/Vista/7, OS X (Mac).