Sr Manager Product Operations

Technical Project / Program Management Torrance, California, United States

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Summary

With over 15 years of expertise, I have earned a reputation as an adaptable and accomplished Senior Program Manager with a proven ability to lead large-scale, cross-functional initiatives in dynamic industries. My career journey has consistently demonstrated success in managing operational relationships, delivering data-driven insights, and fostering collaboration between technical and business stakeholders. I enjoy tackling complex challenges, optimizing processes, and driving strategic goals forward.

In my most recent role at Warner Bros. Discovery's MotorTrend Group, I excelled in leading Customer Experience and Product Operations, driving efficiencies that scaled with a 400% increase in customers while maintaining operational cost control. I established initiatives like Voice of the Customer programs and enhanced customer support capabilities. Notable achievements include improving agent efficiency by 700% and configuring member management systems to elevate user satisfaction.

Earlier in my career at AT&T/DIRECTV, I successfully managed operational relationships supporting $2 billion in annual revenue while streamlining processes that saved millions. My ability to align cross-functional teams to implement solutions was instrumental in initiatives like automating payment retries and integrating CRM systems.

I bring a blend of technical proficiency, stakeholder management, and customer-centric strategy, leveraging tools like Zendesk, Jira, and SQL. My approach combines strong analytical skills with a deep understanding of customer and operational needs to deliver measurable results. Whether building scalable systems, improving team performance, or navigating organizational change, I am passionate about driving meaningful impact.

I am excited to contribute my expertise in elevating operational excellence, employee engagement, and data-driven initiatives in innovative organizations.

Expectations

I am looking for a program management or operations role in product, sales, or marketing. While I have experience most recently in streaming and entertainment, I am most interested in finding a place where I am going to make an impact and make things better. I want to reduce the noise and chaos while simplifying and streamlining processes.