Sr. Application Support Analyst

Tech Support Smyrna, Georgia, United States

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Summary

Methodical Application Support Analyst/Engineer with over 10 years of experience in providing technical support for computer software, domains, application platforms, and knowledge bases. A graduate of the Army Signal Corps School with additional college education and training in programming and web design. Proficient in utilizing standard tools and frameworks such as ServiceNow, Atlassian Jira/Confluence, Microsoft Dynamics, Tableau and SQL to support large enterprises with 1000+ employees. Possesses excellent communication and interpersonal skills, honed through previous experience in legal assistance and white-glove customer service. Has introductory level knowledge of Java, C#, and Python and is certified in full stack Javascript web development using MERN by Georgia Tech.

Expectations

My next job goal is to utilize my skills and experience as an Sr App Support Analyst/Engineer. I am looking for a role where I can apply my technical background and analytical skills to help organizations make data-driven decisions and support internal teams software environments. I am eager to learn new technologies and methods to continuously improve my skills and make a positive impact on the organizations I work with.